Terms and Conditions

These terms and conditions pertain to all deals, services, and interactions between the nail salon and the client to which these terms have been applied. Any exceptions or changes must be mutually agreed upon in writing by both parties.

The nail salon will execute their services to the highest standard possible, adhering to the principles of excellent craftsmanship and based on the latest scientific knowledge. The salon will communicate to customers promptly and clearly about any changes or additional costs associated with the treatment.

Appointments, Late Cancellations and No Shows

We all get busy, and we understand that special circumstances are unavoidable, leading to the need to cancel your appointment.

Envyour Beauty requires 50% for lash appointments and 20% for nail appointments. The deposit is non-refundable.

The deposit is per individual service and not overall appointment. If the customer books multiple services in one appointment, and is not available for all services, the deposit for the services not attended will not be refunded nor counted toward the payment of the remaining services.

If a customer cannot make it to an appointment, it is mandatory to notify Envyour Beauty as soon as possible, but no later than 24 hours before the scheduled time.

If the customer fails to adhere to this requirement or misses the appointment, it will be recorded as a “No-show,” and at the deposit is non-refundable. After two "No-show" incidents, your account will be restricted from booking at Envyour Beauty.

If a customer is more than 15 minutes late for their scheduled appointment, with or without prior notice, Envyour Beauty reserves the right to reschedule the appointment. The customer will be marked as a “No-show” unless the agreed-upon treatment can be completed within the salon's operating hours.

If Envyour Beauty needs to cancel an appointment, they are obligated to notify the customer as soon as possible, but no later than 24 hours prior to the appointment.

Neither party is bound by the conditions outlined in this paragraph in cases of force majeure. This includes circumstances defined by law and jurisprudence, such as strikes at the salon.

Appointments can be made through our booking website or over phone. Please select the treatment you wish to book, as only the treatments available at the specified times are offered. If you choose a treatment and request a different one upon arrival, we may not be able to accommodate your request.

If you cannot find any available slots on our online booking system, please call us at 04 210 1200 for Bond St Salon, or at 04 210 1550 for Tawa Main Rd Salon, as we may be able to adjust our schedule to accommodate you.

On your initial visit to Envyour Beauty, you will be required to complete a consultation card, providing details of your medical history, and sign an indemnity statement confirming the accuracy of your responses. This is essential for your safety and for the proper execution of any treatments. Failure to complete and sign the consultation card will result in the refusal of treatment.

If a customer opts for a shorter service than what was booked online, a fee of $25 per hour will be charged for the technician's idle time. For instance, if a 2-hour service was booked but only 1 hour is chosen, an additional $25 will be charged.

Groups

To confirm a group reservation, we request a 20% deposit from the group. This deposit is non-refundable. The group reservation can be rescheduled if given notice at least 48 hours prior to the original appointment time.

Payment

Envyour Beauty displays all treatment and product prices clearly within the salon.

The prices shown already include GST.

Special offers are available only for the stated duration and/or while supplies last.

Payment is due immediately after the treatment. We accept cash, EFTPOS, and credit cards.

Liability

Envyour Beauty is not responsible for any damages incurred by customers due to inaccurate or incomplete information regarding physical conditions, medication use, or occupational and leisure activities. We are also not liable for any loss, theft, or damage to personal belongings brought into the salon by customers.

Damage and Theft

Envyour Beauty has the right to seek financial compensation if the customer damages furniture, equipment, or products. Envyour Beauty always reports theft to the police.

Warranty

If your polish (we are not able to guarantee for regular nail polish services) chips within 7 days, please send a photo of the damage to us via Facebook messenger or email at envyourbeautysalon@gmail.com. We will provide a complimentary touch-up for the affected nails within 7 days. A fee will apply for touch-ups requested after this timeframe.

This guarantee is invalidated if:

The customer has their artificial nails serviced elsewhere.
The customer handles harsh chemicals without wearing gloves.
The customer accidentally damages their nails.
The customer bites or intentionally removes their artificial nails.
Products other than those recommended by Envyour Beauty are used for nail maintenance.
The customer fails to follow the salon's advice for at-home nail care.
The customer disregards advice to seek medical attention.
The products are not used as per the provided instructions.

Complaints

If a customer has any concerns regarding the treatment or product, they should notify the salon in writing or by phone as soon as possible, but no later than 3 working days after noticing the issue.

Envyour Beauty will provide a timely response within 3 working days. If the complaint is valid, the salon will redo the agreed-upon treatment.

Refund Policy

We do not provide refunds for completed and paid treatments. If you're dissatisfied with any aspect of our service, please inform us promptly—ideally before settling the bill and exiting the salon (our technicians will always check your satisfaction). This should be done no later than 7 days after the service, and we will collaborate with you to resolve the issue.

At Envyour Beauty, we have a re-do policy, meaning we may offer to redo your service free of charge if deemed appropriate. Due to our overhead costs, which include products, wages, time, and utilities, this policy replaces our refund option.

We may request you to return to the salon for an assessment and discussion of the issue. Please be aware that photos might not always be accepted as evidence due to challenges in verifying their timing.

If we do accept a photo, it must include the original date and time stamp. Any concerns raised more than 7 days after your last appointment or if you did not adhere to the recommended aftercare instructions will incur the full service charge.

Conduct

Customers are expected to conduct themselves in line with commonly accepted norms of behavior. If, despite repeated warnings, a customer persists in displaying inappropriate behavior, the salon reserves the right to deny them entry without providing a specific reason.

Mobile Phones and Tablets

Kindly set your cell phones and tablets to silent mode before entering the beauty room to ensure a peaceful environment for all guests.

Children

For optimal enjoyment of your visit and out of consideration for our other clients, we kindly ask that you arrange for childcare during your appointment with us.

Gift Vouchers

Gift vouchers are valid for 6 months from the purchase date, unless specified otherwise.

They cannot be refunded or transferred, but treatments can be exchanged for others with prior notice. Simply inform us of your preference, and any price difference can be addressed during your appointment.

Any remaining balance from the voucher will be retained as credit under your voucher code, which must be used before the expiration date.